FAQ / HELP CENTER
Wallet questions, answered clearly.
Get concise guidance on protecting credentials, using networks and checking transactions.
Frequently asked questions
Who controls assets in a self-custody wallet?
Control depends on who can use the private keys. In self-custody, users are responsible for protecting credentials and reviewing transaction requests.
Does a wallet always need internet access?
A connected device is generally needed to fetch balances and broadcast transactions; offline key storage and signing are separate concepts.
Where should I keep a recovery phrase?
Record it accurately offline, protect it against loss and damage, and never upload it to a cloud note or share it with support.
How do private keys differ from recovery phrases?
Private keys authorize control of specific blockchain accounts. A recovery phrase can restore a set of wallet keys; both are sensitive.
How do I recover on a new phone?
Verify your backup, install from a trusted source, restore privately and compare expected wallet addresses before moving assets.
What should I check when adding USDT?
Confirm the selected chain and token contract from a trusted source. USDT on different networks is not automatically interchangeable.
What matters before a transfer?
Check the network, full destination address, asset, amount, network fees and whether the request is a transfer or approval.
How can I install the wallet safely?
Independently verify the website, inspect installation permissions and avoid files distributed through unsolicited messages.
How can I spot phishing?
Look for lookalike URLs, pressure tactics and websites asking for recovery words. Stop if the signing request is unexpected.
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